Support FAQ
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FAQ: My LCBO data isn't updating, what could be wrong?
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FAQ: My TBS data isn't showing or updating. What could be wrong?
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FAQ: When I click on Industry → TBS, no data appears. Why is that?
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FAQ: What is the difference between the LCBO tab and the Collated LCBO tab?
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FAQ: What is the "Performance" Metric?
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FAQ: How is Stock Out calculated?
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FAQ: How is Market Share calculated?
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FAQ: We just launch an LCBO product, but it isn't showing in our profile. How can we see our new product?
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FAQ: I am unable to log in and the password reset doesn't send me anything. How do I log in?
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FAQ: How do I save my spreadsheet as a Tab Delimited File?
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FAQ: What is Stale and OOS?
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FAQ: What is the Sales Velocity Report and how do I read it?
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FAQ: What are the different user roles?
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FAQ: How do I save my spreadsheet as a Comma Separated File (.CSV)?
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FAQ: My Products are not showing up on my order forms. What is causing this?
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FAQ: We have orders that are marked Fulfilled, however they have not been delivered yet. Why is this?
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FAQ: How can I change my user name that appears in the navigation?
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FAQ: After Log In, I'm Taken Back to the Log In Screen
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FAQ: Why do the Provincial Leaders and Sales Trend Reports display different numbers?