FAQ: What are the different user roles?

← Support FAQ
DigThisData supports 4 types of users: Admin, Manager, Full Staff, and Limited Staff. The roles differences are outlined below:
  • Admin users have access to the complete platform with the ability to change billing details (credit card) and the subscription.
  • Manager users have access to company wide reporting and can assign Sales Reps to customers and retail locations, but cannot change the subscription.
  • Full Staff users have access to company wide reporting, but are unable to assign sales reps to retail locations or customers.
  • Limited Staff are unable to see company wide reports and are sandboxed to their own sales figures. Limited Staff are also unable to use accounting integrations or data ingestion.

Support FAQ

  1. FAQ: My LCBO data isn't updating, what could be wrong?
  2. FAQ: My TBS data isn't showing or updating. What could be wrong?
  3. FAQ: When I click on Industry → TBS, no data appears. Why is that?
  4. FAQ: What is the difference between the LCBO tab and the Collated LCBO tab?
  5. FAQ: What is the "Performance" Metric?
  6. FAQ: How is Stock Out calculated?
  7. FAQ: How is Market Share calculated?
  8. FAQ: We just launch an LCBO product, but it isn't showing in our profile. How can we see our new product?
  9. FAQ: I am unable to log in and the password reset doesn't send me anything. How do I log in?
  10. FAQ: How do I save my spreadsheet as a Tab Delimited File?
  11. FAQ: What is Stale and OOS?
  12. FAQ: What is the Sales Velocity Report and how do I read it?
  13. FAQ: What are the different user roles?
  14. FAQ: How do I save my spreadsheet as a Comma Separated File (.CSV)?
  15. FAQ: My Products are not showing up on my order forms. What is causing this?
  16. FAQ: We have orders that are marked Fulfilled, however they have not been delivered yet. Why is this?
  17. FAQ: How can I change my user name that appears in the navigation?

Feedback and Knowledge Base

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