Support FAQ ← Knowledge Base FAQ: My LCBO data isn't updating, what could be wrong? FAQ: My TBS data isn't showing or updating. What could be wrong? FAQ: When I click on Industry → TBS, no data appears. Why is that? FAQ: What is the difference between the LCBO tab and the Collated LCBO tab? FAQ: What is the "Performance" Metric? FAQ: How is Stock Out calculated? FAQ: How is Market Share calculated? FAQ: We just launch an LCBO product, but it isn't showing in our profile. How can we see our new product? FAQ: I am unable to log in and the password reset doesn't send me anything. How do I log in? FAQ: How do I save my spreadsheet as a Tab Delimited File? FAQ: What is Stale and OOS? FAQ: What is the Sales Velocity Report and how do I read it? FAQ: What are the different user roles? FAQ: How do I save my spreadsheet as a Comma Separated File (.CSV)? FAQ: My Products are not showing up on my order forms. What is causing this? FAQ: We have orders that are marked Fulfilled, however they have not been delivered yet. Why is this? FAQ: How can I change my user name that appears in the navigation? FAQ: After Log In, I'm Taken Back to the Log In Screen FAQ: Why do the Provincial Leaders and Sales Trend Reports display different numbers?